FAQ

Shipping

Where do you ship orders?

  • We ship our products WORLDWIDE! 

How long will it take to ship my order?

  • We will process most orders within 3-5 business days.

How long will it take for my purchase to arrive?

  • Shipping times very depending on the products and carriers as shipping carriers are delayed due to covid-19.

What are your shipping options?

Please take a look at our shipping options based below to learn more about our product delivery.

  • Apparel & Accessories

    • We offer specific shipping rates for Canada and the rest of the world (including countries such as the USA) for our apparel and accessories. Please note that shipping prices vary based on product/destination.

    Bikes

    We offer a few different shipping/delivery options for our bikes.

    • For local customers in the Greater Toronto area we offer local pickup in the bike box (not assembled) & local pick up fully assembled (please note that their are additional costs for the full bike assembly option.
    • In addition, we also offer shipping within Canada and to the rest of the world (please note as shipping rates vary based on the destination).
  • You can view the entire Relentless Bikes Inc. Shipping breakdown here.

What do I do if I never received my order?

  • Please contact info@relentlessbikes.com and we will track your order.

What do I do if I received a defective order?

  • Please contact info@relentlessbikes.com and we will track your order.

 

Purchases / Orders

How do I make changes to an order I’ve already placed?

  • Please login to your account and make necessary changes or contact info@relentlessbikes.com directly before the order ships.

What is the refund/exchange policy?

  • If you have an issue with an order please contact us directly at info@relentlessbikes.com.

How do I make sure I order the right size?

  • Please review all of our size guides on our products.

 

 

Relentless Rewards Program

How do I become a member?

  • You can become a memeber of the exclusive Relentless Rewards program on our website:  Join now

What are the benefits?

  • By joining the rewards programs you will unlock exciting perks, deals and points for Relentless Bikes products.

 

Ambassador Program / Athlete Sponsorship

Does Relentless Bikes have an ambassador program?

Yes, visit our ambassador program application page.

Does Relentless Bikes sponsor athletes?

Yes, visit our sponsored athlete application page.

How do I know I have been accepted?

The Relentless Bikes team will contact you directly only, if you have been accepted as part of the ambassador program or sponsorsed athlete program. 

 

Fun Facts

    Where are you located?

    • We are located in Mississauga, Ontario, Canada!

    Why was Relentless Bikes started?

     

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