FAQ

Shipping

Where do you ship orders?

  • We ship our products WORLDWIDE! 

How long will it take to ship my order?

  • We will process most orders within 3-5 business days.

How long will it take for my purchase to arrive?

  • Shipping times very depending on the products and carriers as shipping carriers are delayed due to covid-19.

What is the Shipping policy?

  • You can view the Relentless Bikes Inc. Shipping Policy here.

What do I do if I never received my order?

  • Please contact info@relentlessbikes.com and we will track your order.

What do I do if I received a defective order?

  • Please contact info@relentlessbikes.com and we will track your order.

 

Purchases / Orders

How do I make changes to an order I’ve already placed?

  • Please login to your account and make necessary changes or contact info@relentlessbikes.com directly before the order ships.

What is the refund/exchange policy?

  • If you have an issue with an order please contact us directly at info@relentlessbikes.com.

How do I make sure I order the right size?

  • Please review all of our size guides on our products.

Is a Fixie Bike for me?

  • Please use our Fixie bikes at your own risk. Please note that you agree to the following safety warnings regarding all Relentless Bikes Inc. Standard Fixie Bikes and True Fixie Bikes (No Brakes) or related bicycles. Relentless Bikes Inc. Fixed wheel bikes with or without brakes can be inherently dangerous. You agree to accept all responsibility and liability when purchasing this bicycle and do not hold Relentless Bikes Inc., It’s Director’s, Employees, Contractors, Suppliers or Manufacturers, liable for any damage, injury or even death caused in the regular use or misuse of this product.

 

Relentless Rewards Program

How do I become a member?

  • You can become a memeber of the exclusive Relentless Rewards program on our website:  Join now

What are the benefits?

  • By joining the rewards programs you will unlock exciting perks, deals and points for Relentless Bikes products.

 

 Amabassador Program / Athlete Sponsorship

Does Relentless Bikes have an ambassador program?

Yes, visit our ambassador program application page.

Does Relentless Bikes sponsor athletes?

Yes, visit our sponsored athlete application page.

How do I know I have been accepted?

The Relentless Bikes team will contact you directly only, if you have been accepted as part of the ambassador program or sponsorsed athlete program. 

 

Fun Facts

    Where are you located?

    • We are located in Mississauga, Ontario, Canada!

    Why was Relentless Bikes started?

     

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